Returns Policy
Return Policy
Last update: 29/01/2024
Thank you for your purchase at Natalù! We are here to make the return process as easy as possible. Please read our return policy carefully.
Right of withdrawal
You have the right to withdraw from your purchase within 14 days of receiving the product without having to provide any reason.
Return Procedures
- Contact us : Send an email to info@natalu.shop indicating the order number and the reason for the return.
- Packaging : Please make sure the product is in its original packaging, with all accessories included.
- Shipping : Return the product to Viale Santa Panagia 136 within 7 days of notifying us of the return.
Return Conditions
- The product must be returned in new and unused condition.
- All accessories must be included in the return.
- The return must be shipped within the specified period.
Reimbursement
Once we receive and verify your return, we will process your refund within 5 business days. The refund will be made using your original payment method.
Products not eligible for return
Some products may not be eligible for return due to hygiene reasons or other restrictions. Please check the product description before purchasing.
Contact us
If you have any questions or need further clarification on our return policy, please contact us at info@natalu.shop.
Thank you for your understanding and cooperation.